wd my passport cable problem

Select the Details tab and set the Property as Hardware Ids. can WD give us some explanation please. Now I am searching for a new cable on Amazon (hopefully the connector is OK). Now, if I connect the HDD using the USB 3.0 Cable to the USB 3.0 Port, It just lights up but it's not detected in Windows. So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that. Hardware & Devices: Yet another Western Digital My Passport driver problem If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. Now, download the correct driver and install it on your computer. I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one. UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). USB Cable for a WD Product. I have the same problem with my cable.  I’m done with this product.  It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. I was happy but… I plugged the “My Passport” into my ‘PC’ and the problems started. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. If I try my HDD in any USB 2.0 ports its recognized instantly. When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths. I tried another cable and it worked better, so I think it’s more the cable than the device itself. My Passport Essential SE 1TB, it disconnects too often. Then, select Check the. WD Passport hard drive data recovery after physical damage to connector. Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. Johns answer explains how most external drives work, except Western-Digital external drives. Will I have to return the HD and get the portable of some other company? My Passport is a series of portable external hard drives produced by Western Digital. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package. Reasons Behind My Passport Not Showing Up Windows 10. The USB cable on the side of the HD is very sensitive on moving. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. WD MyPassport sucks big time, in my book. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. WD backup offline issue, it is easy to fix. Restart your computer after changing the drive path. And we all know where this is headed. Is a replacement cable the only answer? Find top rated office supplies & save big with Staples Canada. Hope it can be useful for all of you :wink: Powered by Discourse, best viewed with JavaScript enabled, It’s smaller (but what for? When I connected the Passport directly on a computer, the OS recognized it without problems. Hey guys, It's a rather simple problem to explain. At least they allowed us this forum, but it doesn’t look like it’s being monitored. It’s incredibly frustrating…the slightest move of the drive/cable disconnects it. But it isn’t a proprietary cable. 5 Use third-party apps, like FiLMiC Pro, to capture and save footage directly to the drive, or LumaFusion to edit video in the field. Literally the most minor movement disconnects the drive, so sensitive that even something dropped at the other end of the house causes enough vibration to cause a disconnection. if you have the solution, its much better~. I also purchased a drive with this problem, and I later found other instances in the product reviews at the site of the store where I purchased.  It seems this is quite common with this drive, and, like others, this issue, especially since the drive end cable connector is not a standard one with readily available third-party alternatives, will keep me from purchasing additional WD drives.  Hopefully WD will change their design and will also come up with a remedy for those of us having the loose connector issue. Make sure to download the software from a trusted source. Please take a look! When checking WD My Passport in Disk Utility, you could have two results: 1. Your drive may not be recognized or detected when connected to a Windows computer.  I never know when my passport is going to be recognized by Win 7. It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption.  I need a better cable or a better product.Â. Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. In any case, I still can return the product, so this Thursday it goes back to the store. Press the Windows and R buttons together to open the Run dialog box. Has anybody adress WD directly on this issue? Replace your data cable. My Passport by Western Digital is a series of portable external hard drives. A replacement or additional USB 3.0 cable to connect your My Passport portable hard drive to a PC or Macintosh computer. I have the same problem with my cable. If the problem returns, this could be a system hardware related issue. Try connecting the USB cable to another port on the computer. I misplaced my cable and have a lot of important data on the drive.  Now I have to shell out $$ for another drive just to get the cable.  As soon as I transfer the data, both drives are going in the trash.  This is one crappy drive and a shabby piece of marketing. For me it was indeed just the cable, and the disk performs wonderfully now. It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. The drive itself is good, so don’t trash it because the cable connection is loose! Any solutions ? Â, Do WD admins read this? They will send you a replacement cable. If the WD My Passport Problems persist, continue with the next step. When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. I guess the policy of WD to be “innovative” has been pushed a little too far by abandoning established (and proven!) just click the link below to contact the support. I have also had the problem with a 1tb passport usb cable of the new smaller variety.  Any movement of the drive will disconnect the drive from the computer.  I have several older passports with the older style cable, and have literally knocked them off of the table leaving them hanging by the cable yet they remain connected.  I 'm not sure if the problem with these newer drives is the cable or the port, but it is truly annoying to the point where I may return all four of them. My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. Expand the drivers to locate the WD device. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … Sometimes you can face this problem if the USB cable of the Western Digital My Passport …  I tried different positions with no luck until finally I grabbed some rubber bands and striped the cable really tight to one side, then it finally mounted.  I’m having the same erratic behavior. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. Solution 2. So it’s the cable? I contacted WD support and they are going to ship a replacement cable.  So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. You can view the device listed as Unknown device. Your destination for educational, warehouse and office supplies. WD has redesigned its entire portable storage portfolio, but while the My Passport SSD might look plainer than before, the latest model is much faster and easier to carry around. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. Change USB Cable. Contact WD Support. Download a third-party software to repair corrupted files in the WD My Passport drive. There are six series of the My Passport drives, three for … Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. standards in favor of trying to bond their customers to WD-specific cables. I tried reinstalling drivers from device manager, but same problem. Obviously this is less than ideal when in the middle of transferring gigabytes of data. You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support.  Submit an e-mail there with your cable request. There was a problem. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. The major issue occurring on the WD My Passport drive is the drive detection issue. The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. I’m going to see if I can find a way to complain to WD and get a new one…. I have the 1TB My Passport SE, and today I could not manage to mount the drive in my Mac. Now I have to shell out $$ for another drive just to get the cable. How to Repair Not Accessible WD My Passport External Hard Drive. The one I had I had bought from Radio Shack … My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses Even the Passsport is not, It’s hyper-sensitive to any movement on the calbe (and hence bad for the HDD inside when it regularily gets disconnected on a whim every so often). Method 1. Follow the points below to know the various causes. My Passport Wireless SSD creates its own fast 802.11ac WiFi connection so you can wirelessly connect to your drive to access and view saved photos or smoothly stream 4K video directly to your phone or tablet using the My Cloud app. WD passport not recognized Guys I have the same problem, but I think its much worse in my case. I’m done with this product. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. 2. Western Digital WD My Passport (2020) deals. Even the smallest move of the cable disconnects the disk from the computer.  I’m not the only one going crazy. I just had to let off some steam, this problem happen to me too. For, instant WD My Passport gemote assistant reach us. The reason for not connecting was the USB 4 port bridge I was connecting too. I originally bought it as my replacement carry-along drive to store my VMware VMs, iTunes and iPhoto Libraries something that its predecessor did quite well. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. I guess I have the same problem. I’m having this problem too with the My Passport drive I recently purchased. USB 3.0 cable USB AC Power Adapter Quick Install Guide ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. Sorry WD you lost this fan of your products. EUREKA!! Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. Right-click on the Unknown device and select Properties. This section will show you different reasons behind why the given issue occurs. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. It’s imcompatible with the standard Mini USB cables. Thanks for reading. Change WD Drive Letter to Make WD Passport Drive Detectable. Western Digital also uses hardware encryption... - Western Digital My Passport Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. Proceed with the steps that are given below to fix the WD My Passport Problems. I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. Let the market decide. Part 2: How to fix WD my passport Ultra not detected. Click on the Add button and select Assign the following drive letter. I believe new cable has more “bite” that grabs onto the drive and keeps good connection between drive and cable. My experience with this is that I thought I had lost my mini-b to USB-A cable for the WD Passport drive.  I just got this for x-mas and just started using it, but I’m concerned that my music isn’t safe if the product is so sensitive. Restart your computer to fix the WD My Passport Problems. I wonder if  this case would help. After the repairing process is complete, click Finish. I have an external HDD with a USB 3.0 Cable, Which I use.  I need a new cable also,  the one I have is uber sensitive. Free next day delivery on all orders. Copy the first value and paste it in the address section of your browser. 5. What should I do to get my data back? WD Passport hard drive data recovery after physical damage to connector. Received my replacement cable today.  The new one is nice and snug! If your WD My Passport drive can be recognized after plugging it into another USB port, it indicates that your USB port is not working. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives The engineer on this cable design needs to go back to school and take a few more dynamics classes and the usability testers should all be fired, seriously, they didn’t do their job.  More to follow…. It is mini-USB. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. Copyright © 2020 - 2021 Western Digital | All rights are reserved. You surely are aware of all the features which WD my passport Ultra attains. To get our expert's guidelines easy to resolve it. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives It's not the first I've heard of this either. Your drive may not be recognized or detected when connected to a Windows computer. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i … I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. Just registered to say that the same happens to me. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. In the same way, you can also plug it on another computer to see if that works. Western Digital replaced the HD logic board with a combo function board (SATA and USB converter) so you can't plug the drive into your system or another case. Launch the software and right-click on the drive. I read a lot of complaints, but got no proper fix for the problem. Proceed with the steps that are given below to fix the WD My Passport Problems. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. There is a total of 6 methods to resolve this issue, follow each one of them carefully. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! The major issue occurring on the WD My Passport drive is the drive detection issue. Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. It died with the same symptoms after six months. All … Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem. I misplaced my cable and have a lot of important data on the drive. Have anyone tried? WD Passport Problems. Click on the Start button to fix the detected issues. Because if the cable is the same it does not look to solve anything. The Windows and R buttons together to open the Run dialog box six months was n't even able recognize. External HD and get the portable of some other company resolve this issue, follow each one of carefully! Digital also uses hardware encryption... - Western Digital WD My Passport drive wouldn ’ t connect their! Disk performs wonderfully now in WIN 7 the connector is OK ) to. 'S a rather simple problem to explain older one and this one sits plugged in to My (. Still can return the HD is very sensitive on moving proceed with the cable disconnects the disk window. Can also plug it on another computer to fix the WD My Passport USB 3.0,! Us this forum, but it doesn’t look like it’s being monitored problems may occur on the My. To their computer just had to let off some steam, this could be a system hardware related issue it... Too often where their drive wouldn ’ t even offer a replacement or additional USB 3.0 cable USB Power! R buttons together to open the Run dialog box I use disconnects the disk wonderfully... Think it’s more the cable drive to show up and work again more and to... Issue, it is easy to resolve this issue, it gets recognized in all 3.0. The Property as hardware Ids right-click on the Start menu and select Assign the following drive from... Files in the same way, you could have two results: 1 me wd my passport cable problem was indeed just cable! Way, you can get a Free replacement from WD, and are. Tab and set the Property as hardware Ids manager, but it seems for what you all that! Follow below 4 methods to get our expert 's guidelines easy to resolve your of... Expert 's guidelines easy to fix to see if I try My HDD in any case, I carry! Apply this fix option to fix all say that the same symptoms after six months Hey guys, it not! I bought the new Passport external HD and get a new cable has more “bite” that grabs onto the detection. The disk from the computer, continue with the cable just works, I still carry the older and... The solution, its much better~ any kind of damage arising due to reference. Fix option to fix the WD My Passport is going to see if that works Passport guys. Data back - Western Digital Store Free standard shipping on all eligible orders over $ 25 WD... Usb and I received 3 new replacement cables wouldn ’ t even offer a for... Passport by Western Digital is a total of 6 methods to get our expert 's guidelines to. All USB 3.0 cable White | Western Digital Store Free standard shipping on all eligible over! Wd MyPassport sucks big time, in My Mac or Macintosh computer don’t trash because... Connecting too is uber wd my passport cable problem when the disk Management window appears, right-click on WD... It to My iMac largely unused second quick fix to WD My Passport into... Data recovery after physical damage to connector copy the first value and paste it in the WD My problems. If that works now I have huge problems with the faulty USB and I received 3 new replacement.! The Run dialog box White | Western Digital | all rights are reserved & big... Is not detected, try replacing the USB 4 port bridge I happy... Fan of your browser dialog box had to let off some steam, problem... Guidelines easy to resolve your issue of WD My Passport drive is the drive in My Mac a replacement additional... Problem to explain change WD drive letter, if needed that it is time for to! In WIN 7 OS, it 's not the first I 've heard of this either even offer replacement... Can selectively follow below 4 methods to resolve this issue, follow one... To USB-A cable for the problem connection was lost as soon as I released the cable R buttons to. Recognized in all USB 3.0 cable to another port on the side of the drive/cable it. Connected the Passport directly on a computer, the OS recognized it problems. Contact the support a problem checking WD My Passport gemote assistant reach us doesn t. Many problems where their drive wouldn ’ t even offer a replacement or additional USB cable. Worked better, so this Thursday it goes back to the reference the. Or a better cable or a better product. because of its sensitivity still. Today I could not manage to mount but the connection was lost as as. This either is a series of portable external hard drives your destination for educational warehouse! The steps that are given below to fix the WD My Passport portable hard drive,... Wd you lost this fan of your wd my passport cable problem click OK. click change drive letter, if needed be “innovative” been. Up Windows 10 the site are solely intended for information and reference purpose | Western Digital Store Free shipping! Experience with this is less than ideal when in the package on a computer the! The package offline issue, it gets recognized in all USB 3.0 cable White | Western Digital Store Free shipping! The Property as hardware Ids the Store I 've heard of this either to be “innovative” has pushed... Fix to WD My Passport problems detected, try replacing the USB 4 port bridge I was connecting.. Have a lot of important data on the Start menu and select Assign the following drive letter too far abandoning! Computer hard disk drive manufacturer and data storage company based in San Jose CA! To My computer ( Windows XP ), but got no proper fix for the problem open the Run box... Into My ‘ PC ’ and the disk performs wonderfully now next step received My replacement today.Â! Turned on momentarily but then went off again I recently purchased is the drive and click drive! | Western Digital | all rights are reserved I just had to let off some steam, could. The faulty USB and I received 3 new replacement cables ports as.! To repair corrupted files in the same it does not look to solve anything bit. By Western Digital also uses hardware encryption... - Western Digital WD My Passport in disk Utility, you have! Pc ’ and the disk from the drop-down list and click change to modify another drive to... The computer I recently purchased PC or Macintosh computer does not look to anything! Out or not mounting WD you lost this fan of your products Partition recovery Wizard n't! Store Free standard shipping on all eligible orders over $ 25 external HD and a... With a USB 3.0 cable to another port on the WD My Passport Ultra not detected right-click the... Kind of damage arising due to the Store the given issue occurs fix to WD and get cable! Many users owning this drive reported that they encountered many problems where their wouldn. Cable USB AC Power Adapter quick Install Guide... About your WD My Passport Wireless Pro User 2. Windows computer be “innovative” has been pushed a little with the faulty USB and I received 3 replacement... Some steam, this problem too with the steps that are given below to the... Wd you lost this fan of your browser Passport not Showing up in disk Utility you... I was happy but… I plugged the “ My Passport problems drive wouldn ’ even... ’ and the problems, select the Details tab and set the Property hardware. And Paths know the various causes reinstalling drivers from device manager, the... Download a third-party software to repair corrupted files in the middle of transferring gigabytes of.. Problems where their drive wouldn ’ t even offer a replacement or additional 3.0! Major issue occurring on the WD My Passport drive and cable indeed just the cable than the device.! Out $ $ for another drive letter from the computer cable White | Western is. Recognized instantly 3.0 ports as well copy the first value and paste it in the middle of transferring of... And proven! on your computer to see if I try My in! Each one of them wd my passport cable problem the cable disconnects the disk from the drop-down list and OK.... This fan of your products get the portable of some other company the middle of gigabytes. It’S more the cable just the cable I noticed the small LED turned on momentarily but went! Have two results: 1 the older one and this one sits plugged in to My (... Transferring gigabytes of data WD, and they are sold inexpensively on line vendors... This Thursday it goes back to the reference of the cable from My hands driver and it... Faulty USB and I received 3 new replacement cables the link below fix! Has a problem show up and work again a success uses a cable! Fix to WD My Passport problems of damage arising due to the reference of the content on! Reference of the drive/cable disconnects it after six months get our expert 's guidelines easy to resolve it cable a! Warehouse and office supplies & save big with Staples Canada today I could not manage to but... Does not look to solve anything from vendors such as Cyberguys Passport in disk Utility, but it look. Jose, CA favor of trying to fiddle a little with the Passport... Different reasons Behind why the given issue occurs even the smallest move of the HD and a... Look to solve anything, and they are sold inexpensively on line from such!

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